Terms & Conditions

We take quality very seriously and aim to deliver products that meet your expectations. If your order has a manufacturing defect, printing error, or production fault, we will offer a full refund or free replacement. If your order is damaged during transit, we will also provide a full refund or replacement. To process any claim: You must notify us within 3–5 working days of receiving the order Clear photos or videos of the issue must be provided as evidence Please note: We are not responsible for errors in artwork or design that were approved by the customer before production Minor variations in colour (due to printing processes) may occur and are not considered defects 3. Order Approval Responsibility Customers are responsible for carefully reviewing and approving all artwork, sizes, and specifications before production begins. Once approved, Nexa Printers LTD is not liable for any mistakes present in the approved files.